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Return and Refund Policy

Thank you for shopping at SGBEST Bird’s Nest (https://sgbestbirdnest.sg/).

We take great pride in the purity, quality, and traditional benefits of our edible bird’s nests. Because our products are consumable food items, we enforce strict food safety and hygiene standards. Please read our policy carefully regarding returns, exchanges, and refunds.

1. Returns and Exchanges

Due to food safety regulations and the perishable nature of edible bird’s nests, all sales are final. We do not accept returns or exchanges for change of mind or personal taste preferences once a product has been shipped or delivered.

We only replace or refund items if they arrive:

  • Damaged during transit (e.g., broken packaging, cracked containers).
  • Defective or contaminated.
  • Incorrect (e.g., wrong product size, weight, or type received).

2. Reporting an Issue

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of receiving your package.

To initiate a claim, please contact our customer service team at [email protected] or via WhatsApp at 8944 8927 with the following information:

  • Your Order Number.
  • Clear photographs or a short video showing the damaged or incorrect item, including the condition of the shipping box.
  • A brief description of the issue.

Please keep all original packaging and the product intact while your claim is being reviewed. Do not discard or consume the product.

3. Refunds (If Applicable)

Once we inspect your proof of damage or error, we will notify you via email/message regarding the approval or rejection of your refund or replacement.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., Credit Card, PayNow, Bank Transfer) within 5 business days, depending on your financial institution’s processing time.

4. Shipping Costs for Approved Returns

If we request that a damaged or incorrect item be sent back to us for inspection, we will cover the return shipping costs or arrange for a courier pickup at your convenience. Original shipping charges are non-refundable unless the return is due to an error on our part.

5. Order Cancellations

Orders can only be canceled if they have not yet been processed or dispatched by our fulfillment team. Once a tracking number has been generated or the package has left our facility, the order cannot be canceled. Please contact us immediately if you need to request a cancellation.

6. Contact Us

If you have any questions about our Return and Refund Policy, please get in touch with us:

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